Terms & Conditions
Terms & Conditions
By placing an order on this site, the buyer agrees fully to the compliance of the terms and conditions set by AutoCentrix Inc. AutoCentrix Inc. reserves the right to take any legal action against the buyer if the terms and conditions is violated.
Payment
We accept MasterCard, Visa and now Electronic Email Transfer “EMT”. All payments made by credit card will be emailed an invoice/receipt. We do not ship to P.O boxes. All Canadian residents must pay taxes (dependent on buyer's province) on all sales and services. Any products purchased from us, must have your items shipped to the shipping address provided at checkout. We will send your item to the confirmed address only, no exceptions.
General Processing Information
AutoCentrix Inc. has seven business days to complete the transactions after receiving the payment. AutoCentrix Inc. has the right to take up to seven business days to process any incoming orders. Orders received after 5:00 PM Eastern Time (GMT – 5:00) will be processed on the next business day. Regular processing times for an order is within 24-48 hours, after AutoCentrix Inc. receives a full compliance payment. For compliance payment details, please refer to our payment section of this agreement. Upon payment being received by the seller, all sales are final. No Refund or Exchange will be issued, unless otherwise authorized by AutoCentrix Inc. For defective items, replacement and repair please refer to our Limited Warranty Coverage and Return Policy sections.
Shipping Policy
Buyers should confirm the shipping origin location with AutoCentrix Inc. if they have any questions and concerns regarding shipping issues. The seller “AutoCentrix Inc.” liability on shipment ends once the courier service takes custody of the item. This simply means that AutoCentrix Inc.’ liability on each shipment ceases at the point of drop off or hand over to the courier service. If the item is lost from this point onwards, the seller “AutoCentrix Inc.” will not take any responsibility. The Shipment does not come with any standard insurance unless special request is made. Shipping insurance option is available for buyers; please email us regarding shipping insurance quotation for your location.
Product Compatibility/Specification/Color Choices
AutoCentrix Inc. does not have the obligation to provide a copy of an English manual to the buyer. However, we do try our best to provide printed English manual in most cases.
The product advertised may not be intended for your country or region, therefore the product configuration and the related accessories may not be suitable or compatible in your country or region. AutoCentrix Inc. will not be responsible for any compatibility of the product and its accessories in your region or country. Language version, firmware version and color are shipped at a random basis unless the buyer makes prior arrangement. Buyer should list all their requests/preferences prior to checking out and follow up with an email after payment is made. Once the item is shipped, no exchange will be granted on language version, firmware version and color choices. It is the buyers’ responsibilities to ensure that the seller receives their email.
Limited Warranty Coverage Policy
All products and services for sale carry 1-year Manufacturer’s warranty, with original receipt from the seller “AutoCentrix Inc.”. The manufacturer's warranty is offered by the manufacturer only, not by AutoCentrix Inc., and maybe restricted by geographical constraints. The manufacturer will determine which country or location the product should be sent to for servicing. Please note that the servicing country can be other than United States, United Kingdom, or Canada. International buyers must pay for any additional shipping.
Brands such as AutoCentrix Brand do not carry any warranty. The seller, AutoCentrix Inc. has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation. Each product is undertaken by one-year limited warranty repair coverage. Intermittent issues on the product will not be covered under our limited warranty policy. The fault that described by the buyer MUST not be an intermittent problem; it must be a permanent fault that can be easily identified on every usage or access on that feature. The seller, AutoCentrix Inc. has the right to make the final decision on whether the issue pointed out is considered permanent defects or not. The seller, AutoCentrix Inc. has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.
AutoCentrix Inc. reserves the final rights to approve any DOA (Dead-On-Delivery) replacement or a warranty coverage repair. The seller, AutoCentrix Inc. also has the right to make the final decision on whether the issue pointed out by the buyer is consider a defect or not. If a replacement or repair is not granted to the buyer, the buyer will have to find their own repair source and is responsible for all the related cost and expenses. The repair process by AutoCentrix Inc. usually takes 5-16 business days after item is received from the buyer. However, there is no guarantee on the time frame.
Return Policy
All returned product is subject to the approval by the seller. NO REFUNDS on installed items .Returned items without an approval RMA (Return Material Authorization) number from the seller will not be processed. Any shipping and handling expenses on returns without an RMA will be the buyer’s responsibility. A legal action will be taken if buyer refuses to take responsibility on these charges along with the cost of any legal expenses that occur. Upon receiving the defective item from the buyer, the seller will examine and test for the defective claim that was made by the buyer. Unless the seller can reproduce the same fault indicated by the buyer, the return will not be accepted. All return shipment from AutoCentrix Inc. will be via ground shipping method or the equivalent subject to be determined by AutoCentrix Inc.
In the event of returning the product, the buyer is fully responsible for the safe return of the product to us. Item must be returned within 7 business days after the issue of an RMA. The returned merchandise should include the following RMA number that was issued by the seller, buyer’s full name, shipping address, contact phone number, and the reason for return. All accessories and manual must also be included inside the package as the buyer originally received it. Returned merchandise should be well packed to protect from damages. Any missing parts, damaged items or inappropriate information will not be accepted. Any unidentified return which is aged over 14 days, AutoCentrix Inc. will have the right to dispose such item without notifying the buyer. No replacement will be issued on the unidentified return once it has been disposed. The buyer is responsible for the return shipping cost. The standard replacement shipping by AutoCentrix Inc. will be ground shipping or the equivalent, subject to be determined by AutoCentrix Inc..
Sellers Liability
The seller, AutoCentrix Inc. will not be liable for any personal or physical injury, and damages caused by the product sold. For safety handling and operation of the product, please refer to the instruction manual, which comes along with the product or contact manufacture directly. Any recall on product by manufacture will not be handled through the seller AutoCentrix Inc. Buyers should contact the manufacturer directly for any related questions or inquiries. AutoCentrix Inc. does not have any obligations in providing any technical support on the sold product. Please contact the manufacturer or your service provider directly for technical and product assistance.
Feel free to email us at info@autocentrix.ca for any questions regarding the above terms and condition